FAQs
Welcome to Orvexiano. Find quick answers to common questions about our products, orders, payments, and delivery.
1. What products does Orvexiano offer?
We specialise in decorative wall clocks, elegant table clocks, and stylish wall sconces designed to bring character and sophistication to your home.
2. Where do you deliver?
We currently deliver exclusively within the United Kingdom.
3. Do you offer free shipping?
Yes! We offer FREE SHIPPING on all UK orders, with no minimum purchase required.
4. How long does delivery take?
Orders are processed within 1–3 business days, with an estimated transit time of 2–8 business days.
5. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, and Maestro.
6. Can I track my order?
Yes. Once your order is dispatched, we'll email you tracking information where available. Please allow 24–48 hours for tracking updates.
7. What is your return policy?
We offer a 30-day return policy for eligible products from the delivery date. Please see our Return & Refund Policy for full details.
8. How long do refunds take?
Approved refunds are generally processed within 10 business days and returned to the original payment method, subject to statutory deadlines.
9. Can I cancel or change my order?
Please contact us as soon as possible. We'll try to accommodate changes before dispatch, but requests cannot be guaranteed.
10. What if my product arrives damaged?
Contact us with your order number and photos of the damage. We'll review the issue and arrange an appropriate solution.
11. How can I contact Orvexiano?
We're happy to assist with any questions or concerns.
Contact Us:
🛒Trade Name: Orvexiano
📧Email: info@orvexiano.shop
📞Phone: +44 1743 438 720
🏠Address: The Square, Shrewsbury SY1 1EG, United Kingdom
🕒Customer Support Hours
Monday – Friday: 10:00 AM – 12:00 PM (CT)
Saturday – Sunday: Closed